Rabu, 29 Mei 2013

Example of Complaining Letter

(₯)
Dimas Prasetya Group








Mutiara Gading Timur
West Java,Indonesia
P.O.BOX 17158
Telp : (021) 88732105
May 29th,2013

PT SENTOSA
Jl. Kalimantan 123
Bogor
INDONESIA


Dear Sirs,

We regret to have to cormplain about late delivery of the
filing cabinets ordered on May 23th,2013  We did not receive
them until this morning though you had guaranteed delivery within
a week. It was on this misunderstanding that we placed the other.
unfortunately, there have been similar delays on several previous
occasions and their increasing frequency in recent months compels
us to say that business between us cannot be continued in
conditions such as these.

We have felt it is necessary to make our feelings known
Since we cannot give reliable delivery dates to our customers
unless we count on undertaking given by our suppliers We hope
you will understand how we are placed that from now on we can
rely upon punctual completion of our orders.


Yours faithfully,


Dimas Yoga Prasetya
Marketing Manager

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